About this course
Run a front of house guests remember - service excellence, staffing, and the leadership that keeps the dining room running smoothly.
Course content
4 sections · 18 lessons · ~472 min of reading
Sección 0 2 lessons
5306.0100 FOH Foundations 4 lessons
- 5306.0101 What FOH Does
- 5306.0102 Guest Experience
- 5306.0103 FOH and Profit
- 5306.0104 Service Models
5306.0200 Service Excellence 6 lessons
- 5306.0201 Service Basics
- 5306.0202 Guest Needs
- 5306.0203 Complaints and Conflict
- 5306.0204 Personal Service
- 5306.0205 Upselling
- 5306.0206 Group Service
5306.0300 Staffing and Leadership 6 lessons
- 5306.0301 Hiring
- 5306.0302 Training
- 5306.0303 Leadership
- 5306.0304 Motivation
- 5306.0305 Performance Issues
- 5306.0306 Retention
About the instructor
Affiliate Instructor
Black Belt Chef desarrolla capacitación práctica y orientada al examen para profesionales de cocina - inocuidad alimentaria, fundamentos de cocina y la gestión del negocio. Nuestros cursos están escritos por chefs y alineados con el marco de competencias de CAIBOK. La certificación la evalúa y la emite CAIBOK de forma independiente.
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