About this course
Prepare your restaurant for the unexpected - the main types of crises, knowing your people and property, and leading calmly and effectively when something goes wrong.
Course content
12 sections · 69 lessons · ~1153 min of reading
Sección 0 2 lessons
4125.0100 Intro to Crisis Management 6 lessons
- 4125.0101 What Is a Restaurant Crisis?
- 4125.0102 Why Plan for a Crisis?
- 4125.0103 Bad Crisis Response Hurts Business
- 4125.0104 Leaders' Role in a Crisis
- 4125.0105 Main Ideas of Crisis Management
- About this course and CAIBOK
4125.0200 Knowing Your People and Property 7 lessons
- 4125.0201 Giving Staff Crisis Jobs
- 4125.0202 How Staff Act When Stressed
- 4125.0203 Checking Restaurant Layout for Safety
- 4125.0204 Plans for Different Restaurant Types
- 4125.0205 Telling Customers About Safety
- 4125.0206 Front and Back Teams Working Together
- 4125.0207 Using Tech for Crisis Plans
4125.0300 Types of Restaurant Crises 7 lessons
- 4125.0301 Fire, Gas Leaks, Utility Outages
- 4125.0302 Broken Equipment, Building Problems
- 4125.0303 Natural Disasters (Storms, Floods)
- 4125.0304 Not Enough Staff, Staff Walkouts
- 4125.0305 Security Dangers, Violence
- 4125.0306 Bad Press, Social Media Attacks
- 4125.0307 Local Events, Outside Problems
4125.0400 Crisis Communication 6 lessons
- 4125.0401 Talking to Staff in a Crisis
- 4125.0402 Talking to Emergency Helpers
- 4125.0403 Talking with Guests
- 4125.0405 Using Social Media Smartly
- 4125.0406 Picking a Spokesperson
- 4125.0407 Stopping Wrong Information
4125.0500 Reputation Management 7 lessons
- 4125.0501 How Crises Hurt Your Name
- 4125.0502 Getting Ready for News Attention
- 4125.0503 Dealing with Complaints in Public
- 4125.0504 Answering Online Reviews & Comments
- 4125.0505 Talking to Staff After a Crisis
- 4125.0506 Being Open vs. Keeping Secrets
- 4125.0507 Rebuilding Trust with Community
4125.0600 Leading Through Crisis 6 lessons
- 4125.0601 Staying Calm and Focused
- 4125.0602 Making Decisions Under Pressure
- 4125.0603 Giving Out Tasks Quickly (Delegating)
- 4125.0604 Supporting Your Team's Feelings
- 4125.0605 Using Checklists and Plans (Protocols)
- 4125.0606 Keeping Things Running (If Possible)
4125.0700 Managing Complex or Long-Term Crises 6 lessons
- 4125.0701 Problems Lasting Many Days
- 4125.0702 Closing or Moving Temporarily
- 4125.0703 Working with Suppliers (Vendors)
- 4125.0704 Paying Staff, Making Schedules
- 4125.0705 Dealing with Legal and Insurance Stuff
- 4125.0706 Talking to Owners & Money People
4125.0800 Crisis Drills and Simulations 5 lessons
- 4125.0801 Making Practice Scenarios Real
- 4125.0802 Training Staff to Use the Plan
- 4125.0803 Practicing Talking and Getting Out
- 4125.0804 Checking What Worked (and What Didn't)
- 4125.0805 Keeping Drills New and Helpful
4125.0900 Documentation and Review 5 lessons
- 4125.0901 Keeping Records During a Crisis
- 4125.0902 Writing Incident Reports
- 4125.0903 Protecting Private (Sensitive) Info
- 4125.0904 Checking How Well You Handled It
- 4125.0905 Updating Plans and Rules (Protocols)
4125.1000 Long-Term Recovery and Growth 6 lessons
- 4125.1001 Reopening After a Crisis
- 4125.1002 Talking with Staff After (Debriefing)
- 4125.1003 Reaching Out to Customers, Special Offers
- 4125.1004 News Updates, Public Statements
- 4125.1005 Changing Rules Based on What You Learned
- 4125.1006 Turning a Bad Thing into a Good Thing
4125.1100 Building a Crisis-Ready Culture 6 lessons
- 4125.1101 Making Crisis Plans Part of Training
- 4125.1102 Getting All Staff Involved in Being Ready
- 4125.1103 Saying "Good Job" for Good Crisis Actions
- 4125.1104 Staying Ready as Your Business Changes
- 4125.1105 Leaders Being Responsible and Supportive
- Your certificate
About the instructor
Affiliate Instructor
Black Belt Chef desarrolla capacitación práctica y orientada al examen para profesionales de cocina - inocuidad alimentaria, fundamentos de cocina y la gestión del negocio. Nuestros cursos están escritos por chefs y alineados con el marco de competencias de CAIBOK. La certificación la evalúa y la emite CAIBOK de forma independiente.
Reviews
No reviews yet - take the course and be the first.
